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Help-Desk.ai

Team handoff

The right person, with the whole story.

AI handles the routine. When a conversation is sensitive, complex or simply important, it moves to a human in one step, and nobody has to ask the customer to repeat themselves.

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01 · Team handoff

Handoff with context

The teammate who picks up sees the full conversation, a short AI summary and what the AI already tried.

  • AI summary at the top of every handoff
  • Internal notes the customer never sees
  • Mentions to pull in a colleague

02 · Team handoff

Rules for who gets what

Send refunds to billing, outages to engineering and VIP customers to their account manager, automatically.

  • Route by topic, channel or customer
  • Team queues with SLA timers
  • Escalate when a timer runs out

03 · Team handoff

Your other tools, in the loop

Turn a conversation into an issue for engineering, or discuss it in Slack, without leaving the inbox.

  • Slack, Jira, Linear and GitHub
  • Stripe customer data next to the conversation
  • Webhooks and an API for the rest

How it works

  1. AI tries first

    Routine questions are answered or drafted straight away.

  2. A rule or a click hands it on

    The right person or team gets it, with a summary and notes.

  3. The customer never repeats themselves

    One conversation, from first message to resolution.

Early access

Be first in line.

We are inviting teams in small groups while we polish the product with them. Founding members get founding pricing.

Small invite groups · one-click unsubscribe