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Help-Desk.ai

AI agent

Routine to AI. Hard cases to humans.

The AI agent lives inside the inbox, not beside it. It answers common questions from your own help center, drafts replies for everything else and tells you why.

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01 · AI agent

Resolves common questions on its own

For questions your help center already answers, the agent replies in live chat straight away and marks the conversation as resolved by AI.

  • Answers grounded in your own articles
  • You choose which topics it may resolve alone
  • Every AI reply is visible and reviewable

02 · AI agent

Drafts the rest for your approval

For everything else it prepares a draft based on your policies and the customer’s history. A teammate sends it as is, edits it, or hands it on.

  • Drafts in your tone of voice
  • Shows the source it used
  • One click to send, edit or hand off

03 · AI agent

Triage, summaries and translation

New conversations arrive tagged and prioritised. Long threads get a summary. Customers can write in their language and get the answer in it.

  • Automatic tagging and priority suggestions
  • Thread summaries before a handoff
  • Replies translated both ways

How it works

  1. Point it at your help center

    Your articles become the agent’s source of truth.

  2. Choose what it may do alone

    Start with drafts only, then let it resolve the questions you trust it with.

  3. Review and improve

    See every AI answer, correct it, and update the article it came from.

Early access

Be first in line.

We are inviting teams in small groups while we polish the product with them. Founding members get founding pricing.

Small invite groups · one-click unsubscribe