One inbox.
Email, live chat, help center and Slack threads in one inbox.
Every conversation in one place, with AI doing the heavy lifting: drafting replies, resolving common issues and handing complex ones to humans.
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Hi, my order #4471 arrived with a cracked lid. Can I get a replacement?
Customer · emailSorry about that. I've started a free replacement for order #4471; it ships within 2 business days. No need to send the damaged item back.
01
Shared inbox
Email, chat and help center in one place.
Every customer conversation lands in one list your whole team can see, assign and follow up.
How the shared inbox works →02
AI agent
Drafts, resolves and translates.
The AI answers from your knowledge base, drafts the rest for a human to approve, and replies in the customer’s language.
What the AI agent does →03
Team handoff
Humans take over in one click.
Complex cases move to the right teammate with the full context, an AI summary and an internal note.
How handoff works →Why we are building it
Support tools grew one channel at a time. Your customers never did.
Most teams answer email in one tool, chat in another and keep answers in a third. The AI bolted on top sees only part of the picture.
Help-Desk.ai starts from one shared inbox. The AI agent works inside it, with your help center as its source of truth, and every handoff to a human keeps the whole conversation.
We are opening it to a small number of teams first and shaping it with them.
Early access
Join the early-access list.
We are inviting teams in small groups while we polish the product with them. Founding members get founding pricing.
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