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Help-Desk.ai

Shared inbox

Every channel. One shared list.

Support email, live chat and help-center questions arrive in one inbox. Everyone sees who owns what, nothing is answered twice, and nothing slips through.

Small invite groups · one-click unsubscribe

01 · Shared inbox

Email and live chat side by side

Connect your support addresses and add the chat widget to your site. Conversations from both land in the same list, with the full history of each customer.

  • Connect Google, Microsoft or any SMTP mailbox
  • Embeddable live chat with typing indicators and identity verification
  • One customer timeline across every channel

02 · Shared inbox

Ownership without the chaos

Every conversation has a status, a priority and an owner. Teams and views keep each person focused on their own queue.

  • Assign to a teammate or a team
  • Statuses, priorities and SLA timers
  • Merge duplicates and edit in bulk

03 · Shared inbox

A help center that answers first

Publish articles in collections your customers can search. The same articles become the source the AI agent answers from.

  • Public knowledge base with collections
  • One place to update an answer for people and AI
  • Customer satisfaction ratings and reports

How it works

  1. Connect your channels

    Forward your support address and paste the chat snippet into your site.

  2. Invite your team

    Create teams, set who owns which queue, and agree on priorities.

  3. Work from one list

    Assign, reply, note and close, with every channel in one place.

Early access

Be first in line.

We are inviting teams in small groups while we polish the product with them. Founding members get founding pricing.

Small invite groups · one-click unsubscribe