What is Help-Desk.ai?

Help-Desk.ai is an AI chatbot builder platform for SaaS companies that lets you train the bot on your product data and embed a support widget so your users get instant answers.

How do I train the chatbot on my software documentation?

You can upload your product docs—PDF, TXT, DOC, DOCX—or paste text. You can also point it at your website so it ingests data from your support pages.

Can I control how the chatbot answers questions about my product and pricing?

Yes. You set the prompt, define a persona, specify guidelines, and control which data sources the bot uses (docs, website, internal FAQs).

Will the chatbot stay updated when my product changes?

Yes. You can refresh or re-upload documentation, update prompts, and retrain the bot so it stays current as your product evolves.

How do I add the chatbot to my SaaS app or website?

After training the bot in the dashboard, you’ll receive a widget integration code (JavaScript) to embed or install. That code launches the chat interface on your pages or app.

Can I customize the chat widget’s appearance?

Yes. You can configure colors, text, layout, and style to match your SaaS brand so the support feels native.

Is the chatbot able to answer subscription, account, and billing questions?

Yes. If you provide supporting documentation or guidelines, the bot can answer FAQs like plan features, pricing tiers, billing cycles, account upgrades, and cancellations.

Can I invite team members or support agents to manage the bot?

Yes. You can add users with roles (for example, editor, admin) so your support team or product team can update or manage the bot content.

How secure is my data and how is user privacy handled?

Help-Desk.ai stores your data securely. It uses your private documentation to train only your bot. It does not mix your data with others. You control access and retention according to your privacy standards.

How do I try Help-Desk.ai before committing?

There is a free option so you can test how well the bot answers your SaaS users’ questions before subscribing.

MediVault Case Study | Help-Desk.ai

About

MediVault is a leading secure online health locker platform based in India, designed to help individuals take control of their medical history. Users can store prescriptions, test reports, medical records, and other health data in one centralized, encrypted location, eliminating the hassle of scattered documents and forgotten details. With a focus on privacy, accessibility, and user empowerment, MediVault serves individuals, families, and healthcare providers seeking reliable data management solutions.

To enhance its customer support capabilities, MediVault partnered with Help-Desk.ai, an AI chatbot builder that creates intelligent, data-trained assistants for automated customer service. This case study explores how Help-Desk.ai transformed MediVault’s support operations, providing 24/7 assistance while maintaining the highest standards of data security and personalization.

Challenge

As MediVault’s user base expanded, the company faced a surge in customer inquiries. Common questions included how to upload sensitive medical documents securely, troubleshoot account access issues, understand privacy policies, retrieve forgotten records, and integrate with healthcare providers. With healthcare data being highly sensitive, responses needed to be accurate, compliant with regulations like India’s DPDP Act, and delivered promptly to build trust.

Traditional support methods, such as email and phone, were overwhelmed, leading to longer response times, increased operational costs, and potential user frustration. MediVault needed a scalable solution that could handle multilingual queries (given India’s diverse languages) and provide instant, personalized answers without compromising security.

Solution

MediVault integrated Help-Desk.ai to build a custom AI chatbot trained on their extensive knowledge base, including user guides, FAQs, privacy policies, and product documentation in formats like PDFs and text files. The chatbot was embedded as a chat bubble on the MediVault website and app, allowing seamless access for users.

Key features utilized included:

Custom Training: The AI was fine-tuned with MediVault-specific data to answer queries accurately, such as “How do I upload my lab reports?” or “What encryption methods do you use?”
Multilingual Support: Handling responses in up to 95 languages, including Hindi, Tamil, and English, to cater to India’s diverse population.
24/7 Availability: Providing instant support without human intervention for routine queries, escalating complex issues to live agents.
API Integration: Connecting the chatbot to MediVault’s backend for real-time account status checks while ensuring data privacy.
Customization: Tailored prompts to emphasize empathy and compliance, e.g., reassuring users about data security.

This implementation was quick, taking just days to deploy, and scalable across unlimited websites.

Results

Post-implementation, MediVault saw significant improvements:

90% Automation of Support Queries: Routine questions were handled by the chatbot, reducing the load on human agents by over 80%.
Faster Response Times: Users received answers in seconds, compared to hours or days via traditional channels.
Cost Savings: Operational expenses dropped by 40%, allowing reallocation of resources to product development.
Improved User Trust: Satisfaction scores rose by 35%, with users appreciating the secure, accurate, and always-available support.
Scalability: The chatbot effortlessly managed peak query volumes during health awareness campaigns.

These outcomes were measured over six months, demonstrating Help-Desk.ai’s impact on MediVault’s growth in the competitive healthcare tech space.

Conclusion

By leveraging Help-Desk.ai, MediVault not only streamlined its customer support but also reinforced its commitment to user-centric, secure healthcare management. This integration highlights how AI can address industry-specific challenges, enabling companies like MediVault to focus on innovation while delivering exceptional service.

MediVault Case Study: AI-Powered Support for Healthcare Records