Your AI Assistant trainer
Security that scales with your business
SOC 2, GDPR, and ISO 27001 compliant infrastructure designed to keep your data safe without compromising performance.
Security
Security is fundamental to our mission at Help-Desk.ai. We implement comprehensive measures to safeguard your data, maintain workspace confidentiality, and ensure information integrity.
Data protection
Zero model training
Your information is strictly confidential and never utilized for training AI models, neither by our team nor any third-party providers on the platform.
Data encryption
Information is encrypted during transmission and at rest. We utilize AES-256 encryption and maintain TLS 1.2 standards for all network communications.
Flexible data retention
We maintain uniform security protocols across all service tiers, guaranteeing comprehensive protection against potential vulnerabilities.
Security controls
Penetration testing
We perform comprehensive penetration assessments through certified external specialists to verify our security infrastructure remains current.
Vulnerability scanning
The Help-Desk.ai infrastructure undergoes constant monitoring for security weaknesses, covering both system architecture and software components.
Vendor management
We systematically evaluate our partners and service providers to maintain compliant data handling practices.
Company policies
Managed devices
Every device handling client information features security protocols, employs hardware-level encryption, and operates through MDM infrastructure.
Security training
Team members consistently participate in security education, emphasizing proper information handling and secure development practices.
Compliance audits
Our adherence to industry compliance frameworks undergoes periodic verification by qualified independent auditors.
Security Standards
At Help-Desk.ai, we implement comprehensive security frameworks, perform regular assessments to verify their effectiveness, and openly communicate our compliance with these standards to external auditors.
Controlled access
Data access at Help-Desk.ai is carefully restricted to authorized personnel following the principle of minimum necessary privilege.
Multi-layer Security
We implement a comprehensive defense strategy to maintain security, establishing multiple protection layers to prevent potential breaches.
Uniform Security Standards
We enforce consistent security measures across all operational areas, maintaining equivalent safeguards against security risks.
Continuous Enhancement
We consistently update our protocols to address the dynamic security environment and strengthen our defensive capabilities.
Audits and Certifications
GDPR-compliant
We protect your information through robust data handling and establish transparent processes for compliance with GDPR requirements.
SOC 2 Type II
Help-Desk.ai maintains SOC 2 Type II certification, validating our secure management of user information and commitment to rigorous security protocols.
ISO 27001
Help-Desk.ai holds ISO 27001 certification, which validates the protection of customer information, risk reduction, and guaranteed service reliability.
