What is Help-Desk.ai?

Help-Desk.ai is an AI chatbot builder platform for SaaS companies that lets you train the bot on your product data and embed a support widget so your users get instant answers.

How do I train the chatbot on my software documentation?

You can upload your product docs—PDF, TXT, DOC, DOCX—or paste text. You can also point it at your website so it ingests data from your support pages.

Can I control how the chatbot answers questions about my product and pricing?

Yes. You set the prompt, define a persona, specify guidelines, and control which data sources the bot uses (docs, website, internal FAQs).

Will the chatbot stay updated when my product changes?

Yes. You can refresh or re-upload documentation, update prompts, and retrain the bot so it stays current as your product evolves.

How do I add the chatbot to my SaaS app or website?

After training the bot in the dashboard, you’ll receive a widget integration code (JavaScript) to embed or install. That code launches the chat interface on your pages or app.

Can I customize the chat widget’s appearance?

Yes. You can configure colors, text, layout, and style to match your SaaS brand so the support feels native.

Is the chatbot able to answer subscription, account, and billing questions?

Yes. If you provide supporting documentation or guidelines, the bot can answer FAQs like plan features, pricing tiers, billing cycles, account upgrades, and cancellations.

Can I invite team members or support agents to manage the bot?

Yes. You can add users with roles (for example, editor, admin) so your support team or product team can update or manage the bot content.

How secure is my data and how is user privacy handled?

Help-Desk.ai stores your data securely. It uses your private documentation to train only your bot. It does not mix your data with others. You control access and retention according to your privacy standards.

How do I try Help-Desk.ai before committing?

There is a free option so you can test how well the bot answers your SaaS users’ questions before subscribing.

LearnHub Case Study | Help-Desk.ai

About

LearnHub is an innovative online learning platform focused on coding, programming, and tech skills development. Catering to learners from beginners to advanced professionals, LearnHub offers interactive courses, tutorials, and resources in areas like syntax juggling, software engineering, and emerging technologies. With a global user base exceeding 50,000 active learners, the platform emphasizes hands-on learning through practical exercises and community collaboration. Headquartered virtually with a distributed team, LearnHub has grown rapidly since its launch, securing funding to integrate AI for enhanced educational experiences. The company prioritizes accessibility, personalization, and upskilling in the fast-evolving tech landscape.

Challenge

As LearnHub expanded its course offerings and user base, it faced growing challenges in managing student inquiries and support. Initially relying on manual email ticketing and a small support team, response times often exceeded 24 hours, leading to learner frustration and higher dropout rates. Data privacy concerns arose when experimenting with open AI tools like ChatGPT, as there was no assurance against data usage for training. Additionally, integrating support with internal knowledge bases (e.g., course FAQs, forums) was cumbersome, and scaling personalized assistance for diverse queries—ranging from technical bugs to course recommendations—proved inefficient. LearnHub sought a compliant, cost-effective solution to automate support without vendor lock-in or escalating expenses.

Solution

Help-Desk.ai emerged as the ideal partner for LearnHub, providing an AI chatbot builder that trains on custom data while ensuring GDPR compliance and data privacy. By uploading course documents, FAQs, and past interactions, LearnHub created tailored chatbots embeddable on their platform. This avoided the high costs of enterprise alternatives and offered flexibility with models like GPT-4.1 Mini, supporting 95 languages for global users. Integrations with tools like Slack (coming soon) streamlined internal workflows, and the API enabled seamless embedding. Help-Desk.ai’s prompt customization allowed chatbots to adopt a “helpful tutor” persona, enhancing engagement. Unified billing and secure US-based servers addressed administrative and security needs.

Implementation

The rollout of Help-Desk.ai at LearnHub was phased for optimal adoption. Phase one involved training chatbots on core course data and replacing manual support with an embedded widget, onboarding 100 pilot users. Phase two integrated with internal drives for real-time knowledge access. The final phase included advanced training for staff on prompt engineering and creating custom assistants for specific courses. Within two months, over 200 employees and instructors were active, with chatbots handling 15,000+ interactions. Champions in each department shared best practices via the platform’s library, fostering a culture of AI experimentation.

Outcome

Help-Desk.ai transformed LearnHub’s operations, achieving a 70% adoption rate among users and reducing support resolution time by 80%. Monthly active chatbots exceeded 10, with over 30,000 interactions, cutting costs by 40% compared to previous tools. Key use cases include:

Student Query Assistant: Instant answers to course-related questions from integrated knowledge bases, freeing instructors for deeper mentoring.
Personalized Recommendation Bot: Suggests tailored learning paths based on user history and progress.
Bug Reporting Automation: Guides users through troubleshooting, escalating complex issues seamlessly.

This led to higher learner satisfaction and retention, positioning LearnHub as an AI-forward education leader.

“Help-Desk.ai has been a game-changer for our platform, automating support while keeping our data secure and our costs down. It’s empowered our team to focus on what matters: innovative teaching.”

Alex Rivera, CTO at LearnHub

LearnHub Case Study: Help-Desk.ai assistants for students